Published May 9, 2025
Tow 5 struggled with slow response times and missed calls. Prime Dispatching helped turn things around—fast.
The Problem: Missed Calls and Delayed Responses
Tow 5 relied on in-house staff to handle calls. During peak hours, calls went unanswered or were delayed. The company was having a difficult time of keeping all hours fully staffed with reliable and knowledgeable dispatchers.
Drivers waited on dispatchers to assign jobs. Response times were below expectations.
Tow 5 needed help.
The Solution: 24/7 Professional Dispatching
Prime Dispatching onboarded Tow 5 in just one day. The setup included:
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24/7 live dispatch agents
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Integration with GPS and call systems
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Custom scripts for each service area
We trained agents to follow Tow 5’s exact workflow to merge seamlessly with their company
The Results: Faster Dispatch, Happier Customers
Within 30 days, Tow 5 saw big changes:
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Average response time dropped to well under 30 minutes
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Customer satisfaction scores increased significantly
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Call answer rate rose to 98%
One driver said, “Calls come quicker. I stay moving. No more wasted time.”
Client Feedback: Streamlined and Reliable
The owner of Tow 5 shared:
“We used to miss a few calls every weekend. Prime Dispatching changed that. We’re faster, more efficient, and booked solid.”
Why It Worked
Prime Dispatching focused on:
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Dedicated agents trained for Tow 5’s workflow
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Faster call handling with dispatch software
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Real-time updates to drivers via SMS or app
These systems improved communication between dispatchers and drivers instantly.
Final Thoughts
Tow 5 became faster, more responsive, and better reviewed—all within 30 days. Dispatching matters. Let Prime Dispatching show you how.
👉 Ready to reduce your own response times?
Contact Prime Dispatching today for a free consultation.