Published May 2, 2025
Check out our article in the May 2025 edition Tow Times! Here is the official press release the article was based on:
Toledo, OH – Prime Dispatching Solutions, a new leader in professional dispatch services, is proud to announce its official launch, offering specialized towing and roadside assistance dispatching across the United States. Based in Toledo, Ohio, Prime Dispatching Solutions is dedicated to enhancing operational efficiency and customer satisfaction for towing and roadside assistance providers nationwide.
Prime Dispatching Solutions delivers comprehensive 24/7 dispatch services tailored to the unique needs of towing and roadside assistance companies. Our offerings include:
· 24/7 Coverage: Our Dispatchers are available to cover 8, 16 or 24-hour shifts, Ensuring continuous support for all roadside assistance dispatching needs. custom shift coverages are also available.
· Highly Skilled Dispatchers: A team of experienced professionals providing efficient and accurate call handling AND CUSTOMER SERVICE.
· In-House Quality Control: Maintaining rigorous standards and internal reviews to guarantee superior service and customer satisfaction.
· 24/7 Customer Service: Knowledgeable dispatchers available around the clock to assist customers with a friendly and professional approach.
By leveraging industry-leading platforms such as Towbook and Field Service Lightning (FSL), Prime Dispatching Solutions optimizes every aspect of roadside assistance operations. Their expertise extends to working with prominent networks like Agero, National Safe Drivers (NSD), and AAA, ensuring seamless integration and exceptional service delivery.
"We were having issues finding qualified dispatchers to fill open positions and Prime Dispatching was the answer," said Jeff W., General Manager of Tow 5. "Not only were they able to keep us staffed with qualified dispatchers on standby, but they also saved us a ton in payroll expenses!"
Prime Dispatching Solutions offers affordable, scalable, and transparent services with no contracts, no start-up costs, and no hidden fees, allowing clients to save over 50% compared to traditional in-house operations.
For more information about Prime Dispatching Solutions and their services, please visit https://primedispatching.com/.