Prime Dispatching Solutions offers flexible roadside assistance dispatching and/or customer service solutions tailored to your operational needs. All of our dispatchers and customer service operators are real live people and NOT AI so you can be assured of the best possible customer experience.
Choose from 8, 16, and 24-hour standard coverage options or pick and choose custom coverage hours. Whatever your dispatching/customer services needs are, we can accomodate! We provide custom support for your business while emphasizing customer satisfaction.
Standard Coverage Options
8-Hour Coverage
One shift of 8 hours per day with 1 dispatcher per shift. Ideal for businesses requiring part-time coverage during peak hours.
- One shift per day
- Perfect for peak operational times
- Flexible scheduling options
16-Hour Coverage
Two shifts of 8 hours each, offering 16 hours of coverage per day. Perfect for businesses with extended operational hours or peak-demand periods.
- Two shifts per day
- Extended operational support
- Ideal for high-demand times
24-Hour Coverage
Three shifts of 8 hours each, providing full 24-hour coverage. Perfect for businesses requiring non-stop, around-the-clock service.
- Three shifts per day
- Non-stop service availability
- Best for businesses needing 24/7 support
Custom Plans
We can customize any coverage plan to suit your needs; nights, weekends, vacation coverage, etc. Any amount of hours/week!
We Work With You!
We can put together a service package customized just for you! If you do not need a total dispatching solution, you can use Prime Dispatching to cover overnight hours, evenings, two days a week, whatever you need! Once service is established, additional hours or extra dispatchers/customer service representatives (CSR) can be arranged upon request. We also offer custom services for large-scale operations or coverage needs beyond with additional dispatchers/CSR. Our flexible service options include:
- One or more dispatchers per shift
- Customer service operators
- Custom scheduling to fit your operational requirements
- Scalable solutions for growing businesses
Expertise You Can Trust
Our team has specializes in towing and roadside assistance dispatching, handling a wide range of services, including but not limited to:
- Towing
- Tire changes
- Jump-starts
- Fuel delivery
- Lock-out services
- And more!
Using the latest technology and streamlined dispatching processes, we make sure every request is handled quickly and accurately. Our dispatchers efficiently coordinate with service providers to minimize wait times and keep your customers happy.
