Published July 25, 2025
Tow 5, a busy towing company, was struggling to find and keep reliable dispatchers. Their operations were stalling. Burnout was high. Payroll costs were climbing.
That’s when they found Prime Dispatching.
"We were having issues finding qualified dispatchers to fill open positions and Prime Dispatching was the answer. Not only were they able to keep us staffed with qualified dispatchers on standby, but they also saved us a ton in payroll expenses!"
— General Manager, Tow 5
The Problem
Tow 5 relied on one in-house dispatcher. When that person wasn’t available, some calls were missed. Team morale dropped. Revenue suffered.
They needed more coverage. But hiring and training new staff was expensive and time-consuming.
The Solution
Tow 5 partnered with Prime Dispatching to fill the gap.
Our team of trained dispatchers stepped in—ready to handle call volume, day or night. Within days, operations began to run smoother and more efficiently.
The Results
After switching to Prime Dispatching, Tow 5 saw measurable results:
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Call volume increased
With full-time dispatcher coverage, more calls were answered and booked. -
Revenue per call improved
Better communication meant faster response times and higher-quality jobs. -
Fuel mileage maximized
Smart dispatching sent the right trucks to the right jobs—reducing wasted miles. -
Payroll expenses dropped
No more overtime or recruitment costs. Prime Dispatching handled it all for one predictable rate. -
Staff burnout disappeared
With our full team backing them up, Tow 5’s drivers could focus on the road—not on missed opportunities.
A Partnership That Pays Off
Tow 5 isn’t alone. Many towing companies face the same challenges. Prime Dispatching solves them—efficiently, affordably, and with real results.
Ready to transform your dispatching like Tow 5 did?
Contact us today to learn how we can help you grow.