Prime Dispatching Blog Posts

In the towing and roadside assistance industry, customer loyalty isn’t built solely on the service you provide—it’s built on how cus...

Running a towing company comes with enough challenges — managing a reliable dispatching team shouldn’t be one of them. That’s where ...

Tow 5, a busy towing company, was struggling to find and keep reliable dispatchers. Their operations were stalling. Burnout was high. Payroll costs we...

Your towing business relies on fast, accurate dispatching. Tracking key metrics can help improve operations, boost profits, and increase customer sati...

Tow 5 struggled with slow response times and missed calls. Prime Dispatching helped turn things around—fast. The Problem: Missed Calls and Dela...

Check out our article in the May 2025 edition Tow Times! Here is the official press release the article was based on: Toledo, OH – Prime Dispat...

Big fleets have size on their side. But with the right dispatcher, small tow companies can stay fast, flexible, and profitable. 1. Leveling the Playi...

Most people only see the tow truck show up. But behind every tow, a skilled dispatcher makes it all happen. Here is what happens behind the scenes in ...

When someone calls a towing company, they’re likely anxious, stranded, or in a rush. First impressions matter. Here's what customers expect&mdas...

Efficient dispatching keeps your towing business moving. When dispatch breaks down, customer service and profits suffer. Outsourcing may be your solut...