Dispatching Metrics: KPIs to Track for Operational Success
Published June 13, 2025
Your towing business relies on fast, accurate dispatching. Tracking key metrics can help improve operations, boost profits, and increase customer sati...
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Case Study: How Prime Dispatching Cut Response Times by 40%
Published May 9, 2025
Tow 5 struggled with slow response times and missed calls. Prime Dispatching helped turn things around—fast. The Problem: Missed Calls and Dela...
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Prime Dispatching In Tow Times
Published May 2, 2025
Check out our article in the May 2025 edition Tow Times! Here is the official press release the article was based on: Toledo, OH – Prime Dispat...
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How Dispatchers Help Small Tow Companies Compete with Big Fleets
Published May 1, 2025
Big fleets have size on their side. But with the right dispatcher, small tow companies can stay fast, flexible, and profitable. 1. Leveling the Playi...
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From Call to Tow: What a Great Dispatcher Does Behind the Scenes
Published April 17, 2025
Most people only see the tow truck show up. But behind every tow, a skilled dispatcher makes it all happen. Here is what happens behind the scenes in ...
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What Customers Expect & How Prime Dispatching Delivers
Published April 4, 2025
When someone calls a towing company, they’re likely anxious, stranded, or in a rush. First impressions matter. Here's what customers expect&mdas...
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Top 5 Signs It's Time To Outsource Your Towing Dispatching
Published March 28, 2025
Efficient dispatching keeps your towing business moving. When dispatch breaks down, customer service and profits suffer. Outsourcing may be your solut...
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A Guide To Integrating with Major Roadside Assistance Networks
Published March 11, 2025
Joining major roadside assistance networks like Agero, NSD, and AAA helps towing companies expand reach and boost credibility. These networks connect ...
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How to Reduce Missed Calls A Dedicated Dispatching Service
Published February 28, 2025
Tow companies lose money when they miss calls. Every unanswered call is a lost opportunity. A dispatching service ensures you never miss a customer. ...
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Why 24/7 Dispatching Is a Must for Roadside Assistance Companies
Published February 18, 2025
Roadside emergencies happen at all hours. Drivers rely on fast assistance when stranded. A 24/7 dispatching service ensures quick response times. Cus...
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